About Shipping
Your orders will be prepared for shipping within 2 business days unless otherwise stated. After the products are shipped, they will be delivered to you within 5-15 working days. Shipping is free of charge for your orders, regardless of quantity and amount.
Items will be shipped from Istanbul TURKEY warehouse via air mail or express shipping.
About Returns
As long as you are not satisfied with the order you received, you can return it within 14 days. To return the product, you must contact us via [email protected] or whatsapp and create a return request. Return shipping is free for problems caused by us.
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1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland. On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders and it takes approximately 15 working days to reach you from the time of order.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. Contact us about customs declaration.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, processed by Iyzico, a PAYU global payment processor company. In some countries we accept American Express and PayPal. You can write us about paypal invoice. We do not accept payments via ATM or inter-bank transfers.
5. RETURNS EXCHANGES
We are shoes shop and send from our stock, we supply right from producers. We have no problem accepting your return, refund requests. If you don’t like it ? If it doesn’t fit ? Please write us in 14 days after delivery, we will be happy to take it back and issue a full refund. please contact us for your request, we may need photo image of fault, or ship the item back to us via registered air mail, ( buyer pays return postal fee ) or if its a light damage we may offer discount, or any other options you may choice is welcome.
Latest Update: 27 Feb2024